Liability Claims Representative (Austin)

Our client insurance carrier is growing and has an exceptional opening currently available in the greater Austin, TX area. This position will investigate, evaluate, reserve, negotiate and resolve assigned claims focused in commercial liability losses. This senior technical opening will provide timely, professional claim handling and superior customer service. Will handle a variety of levels of complexity of losses as assigned, including: disputed liability/damages and potential coverage concerns. Files with Attorney’s or Public Adjuster representation. Displays positive, proficient, dependable leadership qualities for the department. Provides consulting and training resources for field and internal business partners. This position includes the roles of a trainer, mentor, coach, and company representative.


Directly investigate each claim through prompt and strategically-appropriate contact with applicable parties such as policyholders, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims. Interview witnesses and take necessary statement; completes outside investigation as needed per case specifics. Maintain claim files and documents claim file activities in accordance with established protocols, guidelines, procedures, and metrics. Establish and maintains proper indemnity and expense reserves. Recommend, attend, and/or present at claims roundtable for collaboration of technical expertise. Develop and employ creative resolution strategies. Negotiate disposition of claims with insureds and claimants or their legal representatives. Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Understand complex policy and contract coverage. Ability to multi-task and handle large volumes of work in a short period of time. Research and stay up-to-date with trends and changes in the claims/insurance industry. Communicate effectively with others (oral and written). Analyze complex issues and make critical decisions. Interpret and apply laws, rules and regulation, as well as complex policy and contract coverage. Work effectively with others in a team environment. Contribute effectively to the accomplishment of team or work unit goals, objectives and activities. Ability to organize and prioritize work. Work independently and demonstrate drive and initiative. Ability to meet definite deadlines and deal with pressure situations.


This is a fantastic opportunity to make a major impact on the company bottom line and be recognized for your outstanding work. Send us your resume today for further details and consideration. Relocation assistance may be available.


Resumes to: paul@swselectivesearch.com

Send your resume here for a discussion on advancing your career.

Other Openings

Copyright © 2014 Southwest Selective Search | P: 817-577-4000 | E: swsearch@flash.net