Currently, we are searching for a Staff Field Adjuster working in a remote capacity in the Dallas/Ft. Worth area. All Staff Field Staff Adjusters are expected to provide high quality and excellent customer service to all policyholders and/or claimants, which will ultimately result in satisfied customers for the Company. The candidate must have experience in handling the investigation of first party claims from initial assignment to full resolution. The investigation would include a review of the pertinent policy contract to determine the application of coverages. In addition, the candidate would be responsible for determining the most likely cause of loss of the damage being reported by the policyholder or claimant. The candidate would also be responsible for gathering facts that may impact coverage as well as scoping and estimating all damages using Xactimate. The ideal candidate would have prior experience in handling all types of loss causes. The territorial responsibilities for this position would include but are not limited to the Dallas/Ft. Worth metroplex. The ideal candidate must have the ability to prioritize their workload and work to conclude claims with minimal oversight. Prior experience working in a remote capacity preferred.
Establish contact with policyholder the same day as the assignment is received and within 72 hours after a catastrophic event
Complete field inspections, determine coverages, and write estimates using Xactimate.
Utilize company best practices as a guide and communicate the claim denial or claim settlement according to the requirements of each state in which the claim was reported
Communicate with the policyholder, policyholder representatives, agents, contractors, experts and independent adjusters as needed during the life of each claim.
Input payment if the claim settlement is within approved authority level or request authority as needed through the Claims Manager, based on each individual claim
Utilize all available reports to manage pending claims and continue to track them through completion
Review all recovery possibilities that may be available, including salvage and subrogation, placing all parties on notice of the potential recovery
In addition to the previous tasks, each claim may require the following when investigating field claims:
Ability to carry and climb a ladder to gain access to roof structures that may include multiple stories
Obtain recorded interviews from applicable parties for a claim
Ability to secure expert reports including fire and police department reports
Ability to utilize a computerized estimating system
Work overtime during high volume periods or after catastrophic events as needed that may include some overnight stay
Manage the process of appraisal when conflict arises, as well as, work with public adjusters and attorneys, as needed
Bachelor’s degree in related field from an accredited institution preferred
Prior remote employee experience preferred
Must have current and valid Texas adjuster’s license
Basic knowledge of property insurance policies
Excellent verbal and written communication skills
Ability to empathize with customers and agents
Ability to operate PC and related software applications efficiently
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